Contact Us

Want to become a member? First see if you meet these credentials (click here), then contact us via phone or the form below! You can also use this form for other comments, questions or concerns!

Locations and Hours

Main Office:

211 Wilkinson Street
Syracuse, NY 13204

P: (315) 471-4621
or (888) 324-1950
F: (315) 476-7204

After-Hours Emergency:

(315) 471-6449

Routing Number (221376872)

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Supervisory Committee:

PO Box 11380

Syracuse, New York

VISA credit cards

(for lost or stolen cards)
(800) 558-3424

VISA debit cards

(for lost or stolen)
(888) 241-2510

Lobby Hours:

Monday – Wednesday
8:30 a.m. – 4:00 p.m.
Thursday – Friday
7:30 a.m. – 5:00 p.m.

Drive-Thru Opens Daily

at 7:30 a.m.

Contact Our Team

Jeffrey Fragale
Tonia McDonald
Marketing Director
Roxane Bowering
Accounting Manager
Virginia Victory
Branch Manager
Andrea LaGrow
VP of Lending
Emily Coogan
Loan Officer
Sharon Houde
Collections Officer
Lori Zeppos
Member Service Specialist
Maria Arriaga-Cain
Loan Officer
Lori Fiumara
Senior Member Service Representative
Amanda Galloway
Member Service Representative
Heather Hamilton
Member Service Representative
Ternisa Crayton
Member Service Representative
Michelle Scott
Receptionist/Member Service Representative
Valerie Cusa
Marketing Assistant